All shipments are delivered by courier. If you need the part sent direct to your boat please check with your marina office to confirm if this is possible or if the package needs to be delivered care of the marina office who can sign for it and then notify you of it’s arrival.
All parts will be dispatched direct from our warehouse in the UK. We will aim to ship orders for products held in stock will be shipped within 24 hours on a 3-4 day service, so please allow 5 working days from confirmed order to delivery. We will endeavour to ship Express orders received before midday UK time the same day. Please note that an express service may still take the courier 2 days to deliver.
Our delivery costs are based on the total weight of the order see table below:
|Weight (kg)||Standard Service||Cost (Euro)||Express
|0-2||3-5 Days||–||1-2 Days||24.00|
|2-8||3-5 Days||27.00||1-2 Days||80.00|
|8-16||3-5 Days||27.00||1-2 Days||105.00|
|16-25||3-5 Days||62.00||1-2 Days||199.00|
|25-28||3-5 Days||74.00||1-2 Days||256.00|
|28-38||3-5 Days||92.00||1-2 Days||335.00|
|38 and above||Pallet service 7 Days||208.00||1-2 Days||–|
Penguin use various couriers to deliver depending on size and weight. Courier used and tracking numbers will be sent as soon as the order is dispatched. While we will always pressure the courier to deliver promptly, due to the routing to Palma, transit times are estimated and cannot be guaranteed.
If you’re not completely satisfied with an item and it is unused (has not been fitted), you can return it to us within 30 days of purchase for a full refund excluding the cost of return carriage. If you’re returning a fridge or similar bulky item please contact us and we’ll make it as easy as possible for you to return it to us.